Frequently Asked Questions
General
What is BharatiyaProducts?
BharatiyaProducts is a small family-run business dedicated to bringing authentic Indian handicrafts and artisan-made products to all corners of India at affordable prices.
Are your products handmade?
Yes, most of our products are handcrafted by skilled artisans across India, using traditional techniques passed down through generations.
Do you offer bulk or custom orders?
We do accept bulk and custom orders depending on product availability. Please contact us at bharatiyaproducts@gmail.com for more information.
How do I contact customer support?
You can reach us by email at bharatiyaproducts@gmail.com or call us at +91-6290273921 during our business hours (Mon–Fri, 10AM–6PM IST).
Are your products made in India?
Yes, all our products are proudly made in India, supporting local artisans and traditional craftsmanship.
Shipping & Delivery
Do you offer nationwide shipping in India?
Yes, we deliver across India using trusted courier partners like Bluedart, DTDC, and others.
Do you ship internationally?
Yes, we ship worldwide. International shipping charges and delivery times will vary depending on your location.
How long does delivery take?
Delivery within India typically takes 5–10 business days. International orders may take 10–21 business days, depending on customs and location.
How can I track my order?
Once your order is shipped, we’ll email you a tracking link. You can also contact us for updates
What happens if my package is delayed?
While we try our best to ensure timely delivery, delays may occur due to factors beyond our control. We’ll keep you informed and assist you with tracking your parcel.
Payments
What payment methods do you accept?
We accept all major debit/credit cards, UPI, net banking, and wallets via PhonePe payment gateway.
Is Cash on Delivery (COD) available?
Yes, COD is available on select orders after a quick verification process.
Is my payment information secure?
Absolutely. All transactions are processed securely through trusted gateways with end-to-end encryption.
Returns & Refunds
What is your return policy?
We offer a 7-day return window. Items must be unused, in original packaging, and returned with an unboxing video for verification. Return shipping is ₹500 and is borne by the customer.
How do I initiate a return?
Email us at bharatiyaproducts@gmail.com with your order details and unboxing video. If approved, we’ll guide you through the return process.
When will I receive my refund?
Once your return is approved and received, refunds are processed within 7–15 business days to your original payment method.